Widerrufsrecht

1. Non-Returnable Items

All items sold on Kansara Bell Metal are non-returnable and non-refundable once an order has been shipped. This includes:

All Kansa (Bronze), Copper, and Brass utensils and cookware
Pooja and ritual items
Customized or engraved products
Gift cards and promotional items

Note on Handcrafted Items: Our bronze products are individually hand-hammered and forged by master artisans in Jodhpur, India. Minor variations in texture, weight, color tone, or small tool marks are natural characteristics of handcrafted metalwork and are not considered defects.

2. Order Cancellations

You may request to cancel your order within [12 to 24 hours] of placing it, provided it has not yet been processed or dispatched by our shipping team. Once an order has been fulfilled or shipped, it cannot be canceled or recalled. To request a cancellation, email us immediately at support@kansarabellmetal.com with your Order Number.

3. Damaged, Defective, or Incorrect Items

While we do not offer returns for general change-of-mind, customer satisfaction is our top priority. If your order arrives damaged during transit, defective, or if you receive the wrong item, we will happily provide a replacement or store credit.

How to report a damaged or incorrect order:

Contact us within [3 to 7 days] of order delivery at support@kansarabellmetal.com.
Include your Order Number, a brief description of the issue, and clear photos or videos showing:
- The damaged/incorrect item.
- The exterior shipping box and carrier shipping label.

Once verified by our team, we will dispatch a replacement item at no extra charge to you, or issue store credit/refund if a replacement is unavailable.

4. Customs, Duties, and Refused Deliveries (International Shipping)

For international shipments:

Customers are responsible for any unpaid import duties, taxes, or clearance fees levied by their local customs authorities (unless prepaid at checkout).
Refused Shipments: If a shipment is refused upon delivery, abandoned due to unpaid customs duties, or returned to sender due to an incorrect shipping address provided by the buyer, no refund will be issued.